Online Shopping Scam? Here's Your Complete Recovery Guide
You clicked "Buy Now," but the product never arrived. Or worse – your payment went through, but the website vanished. You’ve been scammed.
Don’t panic. As an expert who’s helped hundreds recover from e-commerce fraud, I’ll walk you through exactly what to do next to maximize your chances of getting money back.
๐จ Step 1: Immediate Damage Control (First 30 Minutes)
1. Screenshot Everything
Product page
Order confirmation
Payment receipt
Seller contact info
Chat transcripts
2. Contact Payment Method
Credit Cards: Call issuer for chargeback (most effective)
UPI: Open app > Report transaction > Select "Fraudulent"
Debit Cards: File dispute with bank
Wallets (Paytm/PhonePe): Report in app + email support
3. Freeze Linked Accounts
If you entered card details:
Call bank to block card/reissue
Change passwords for saved payment methods
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๐ Step 2: Investigate the Seller
Check These Red Flags:
✅ Domain Age (whois.domaintools.com) – Scam sites often <6 months old
✅ Return Address – Google the warehouse location
✅ Social Media – No active Instagram/FB? Likely fake
✅ Contact Info – Test phone/email before ordering next time
Pro Tip:
Search "[Website Name] + scam" – you’ll often find victim forums
⚖️ Step 3: Official Complaints (Do ALL Within 24 Hours)
1. National Cyber Crime Portal
https://cybercrime.gov.in
Select "Report Online Fraud"
Upload all screenshots
2. Consumer Helpline
File at https://consumerhelpline.gov.in
Case gets forwarded to seller’s district
3. RBI’s Banking Ombudsman
For payment failures: https://rbi.org.in
4. Local Police FIR
Needed for amounts >₹50,000
Bring printed evidence
๐ธ Step 4: Payment Recovery Methods
For Credit Cards (Most Effective)
Chargeback within 120 days
Submit screenshots to bank
For UPI/Wallets
Request "Recall Payment" via app
Bank can sometimes reverse if recipient account is flagged
For COD Scams
File courier complaint (Bluedart/Delhivery etc track drivers)
เค्เคฏों เคนो เคाเคคे เคนैं Telegram Prepaid Task เคธे Account Freeze
๐ก️ Step 5: Prevent Future Scams
Before You Buy:
Trust Signals Check
Padlock icon in address bar
Physical address (Google Street View it)
GST number (verify at https://www.gst.gov.in)
Price Reality Test
iPhone 15 for ₹15,000? Scam.
Payment Best Practices
Always use credit cards for big purchases
Avoid direct bank transfers to sellers
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๐ Emergency Contacts
Cyber Police Helpline: 1930
Consumer Court WhatsApp: +91 7042697426
RBI Grievance: https://cms.rbi.org.in
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Real Recovery Case Example:
A Delhi student got ₹8,990 refunded after:
Reporting to Paytm (payment reversed in 3 days)
Filing cyber complaint (scam site got blocked)
Posting evidence on Twitter tagging @PaytmGrievance
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